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Our Commitments · v1 · May 17, 2026

How we run the marketplace

A public, dated, plain-English statement of the structural promises LetzCharter makes to operators, partners, and customers. This is not the legal agreement — that lives at /legal/pilot-terms. This is the document that explains, in writing and on the record, the deal you're signing under.

Seven structural promises

What we'll do — every time, on the record.

Seven things LetzCharter has committed to in writing. Each one is backed by a corresponding source-of-truth document; where the source disagrees with this page, the source wins (we'll fix this page).

  1. 01

    Locked rates never expire — within program version

    The commission rate you enroll under is permanently locked for you on this platform. Not for a year. Not until we change our minds. Permanently, within the version of the program you signed under. If we ship a new program version with different terms, your existing terms are honored without modification (see How program changes work below).

    Source: LOCKED_TERMS.md §Pilot Program Tiers →

  2. 02

    No retroactive changes to existing bookings, contracts, or commission agreements

    Changes are forward-only. A booking quoted yesterday is quoted at yesterday's rate. A pilot agreement signed last month is governed by last month's agreement text. A sales-partner referral attributed last year continues to earn under last year's program version. We never reach back into a deal already made and reduce it.
  3. 03

    No exclusivity required — use any other platform alongside us

    Operators are free to list with competitors, run their own direct channels, and accept business however they want. LetzCharter is one of your demand channels, not a non-compete. We earn your repeat business by being worth using, not by contractually preventing alternatives.
  4. 04

    Brand visibility by default — operators are named on every quote

    Customers see your operator brand, your fleet, and your photos on every quote you submit. The only exception is the optional Best Deal path on the customer side, where the operator name is hidden until booking confirmation — and even there, participation is opt-in per operator. We never hide your brand without your consent.
  5. 05

    Right to your data — you own your customer list, history, and margins

    Your customer list, transaction history, and per-booking margin data belong to you. We expose export tools so you can take them with you. If you leave the platform, you leave with your data — not with a polite "you'll have to reach out to support" wall. Full retention + offboarding timeline at /legal/data-retention.
  6. 06

    90-day notice on any program change

    Before a new program version takes effect, all enrolled operators and partners get at least 90 days notice via email and dashboard banner. Surprises are not the policy. If you signed under v1.0 terms, v1.0 governs your existing units regardless of what v2.0 ships with — and you'll know v2.0 is coming long before it affects new units.

    Source: ADR-0013 §Annual program review with grandfathering →

  7. 07

    No hidden fees — every charge is visible at agreement time

    Commission rates, subscription fees, processing-fee pass-throughs, and refund/clawback mechanics are all written down before you sign. If a number isn't on your agreement or in /legal/pilot-terms, we don't charge it. No surprise platform fees, no quietly appearing line items.

Things we don't do — and won't

The shape of the deal is also defined by what's off the table.

Ten things you will never see LetzCharter do. If any of these ever stops being true, we will publish the change 90 days before it takes effect, and existing operators stay on the old terms.

  • We don't hide operator brands behind anonymous quotes. The only exception is the opt-in Best Deal path, and even there the operator chooses to participate.
  • We don't set operator pricing. Operators control their own rates — per-mile, per-hour, flat, day rate, whatever fits the trip. We do not dictate, suggest as default, or "optimize" operator quotes.
  • We don't auto-assign customers to operators. Customers see quotes side-by-side and choose. No opaque routing, no platform-determined winner.
  • We don't charge customers a visible booking fee. Commission comes from the operator side, transparent and disclosed. The price the customer sees is the price they pay.
  • We don't require exclusivity. List anywhere you want. Run direct sales. Accept calls. We're a channel, not a cage.
  • We don't lock operators into long-term contracts post-pilot. After the 12-month pilot, operators run month-to-month. Leave anytime, for any reason, and keep your locked rates if you ever come back under the same operator account.
  • We don't publish SaaS subscription tiers. This is a marketplace, not a SaaS product. There are no premium plans, no upgrade paths, no feature gates. Pilot tiers are pricing cohorts, not product packages.
  • We don't display public pilot badges or tier indicators. Your tier (Founding / Growth / Starter) is confidential between you and LetzCharter. Customers don't see it; competing operators don't see it; the public directory doesn't reveal it.
  • We don't offer feature votes or differentiated support by tier. Support is identical across all enrolled operators. Bug reports and product feedback are weighed on merit, not on tier.
  • We don't impose tenure caps on referral earnings. Sales partners earn on referred operators for the operator's full tenure on the platform — no tenure cliff, no taper. v1.0 of the Sales Partner Program is permanent for enrolled (partner, operator) pairs.

How program changes work

The meta-rule: we honor the deal you signed under.

LetzCharter's pilot program, commission structure, and partner programs evolve as we learn. They have to — a marketplace that never changes is a marketplace that never improves. But evolution does not mean retroactive changes to deals already made.

The mechanism is four parts:

  1. Version stamps. Every operator's pilot agreement, every sales-partner enrollment, and every attributed (partner, operator) pair is stamped with the program version current at signing / attribution. The version is locked to the unit, not to the calendar.
  2. Annual review. Every May, LetzCharter reviews each active program: confirm current version stands, or publish next version. No surprise mid-year changes.
  3. 90-day notice for any new version. Before a new version takes effect, all enrolled operators and partners receive notice via email and dashboard banner. The notice describes exactly what's different, what stays the same for existing enrollments, and when the new version applies to new signings.
  4. Unit-locked grandfathering. Each unit (each operator's pilot agreement, each referred operator under a partner) keeps the terms it was attributed under. New units after a version change fall under the new version. Existing units stay on the version current at their attribution time.

Changes are always forward-only and never retroactively reduce existing terms. This is the commitment. The pattern is canonized in ADR-0013 §Decision part 4 and applies to every incentive program LetzCharter has shipped and every one it will ship.

Signed

J. Sovereign

Founder, LetzCharter, LLC

May 17, 2026

Source-of-truth documents this page mirrors:

This page is itself versioned. The version + date at the top of the page change only when the structural commitments change; when they do, the change is announced 90 days in advance per §How program changes work.